Privacy Policy

Privacy Policy

At Silver Knot Agency Pty Ltd, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or interact with our website, www.silverknotagency.com. By using our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We may collect the following types of information when you visit our website:

1.1 Personal Information:
When you voluntarily provide it, such as through forms or email inquiries, we may collect personal information, including but not limited to your name, email address, phone number, and company details.

1.2 Non-Personal Information:
We may automatically collect non-personal information, including your IP address, browser type, device information, and browsing behaviour through the use of cookies or similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Improve Our Services:
We may use your information to respond to inquiries, provide requested services, and improve our website’s functionality.

2.2 Marketing and Communication:
If you have opted in, we may send you promotional materials, updates, or newsletters. You can opt out of these communications at any time by following the unsubscribe instructions provided in the email or contacting us directly.

2.3 Website Analytics:
We use non-personal information for website analytics, to monitor traffic patterns, and to improve user experience on our website.

3. Sharing of Information

3.1 Third-Party Service Providers:
We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These parties are bound by confidentiality agreements and are prohibited from using your personal information for any purpose other than to provide the services requested.

3.2 Legal Compliance:
We may disclose your personal information if required by law, or in response to valid requests by public authorities (e.g., a court or government agency).

4. Cookies

4.1 What Are Cookies?
Cookies are small files placed on your device that help us improve our website by recognizing your device, preferences, and previous activity.

4.2 Cookie Use:
We use cookies to enhance user experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings, though disabling cookies may affect website functionality.

5. Data Security

We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have implemented physical, electronic, and administrative safeguards to protect your personal data.

However, please be aware that no data transmission over the internet is entirely secure, and we cannot guarantee the security of your information transmitted through our website.

6. Your Rights

You have the following rights regarding your personal information:

6.1 Access and Correction:
You may request access to the personal information we hold about you and ask us to correct any inaccuracies.

6.2 Deletion:
You may request that we delete your personal information, subject to any legal obligations we may have to retain it.

6.3 Opt-Out:
You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website after changes are made constitutes acceptance of the updated Privacy Policy.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us at:

Silver Knot Agency Pty Ltd
Email: info@silverknotagency.com

By using this website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.